Cancellation & Refund Policy

1. Overview

At Sugar and Heart, we strive to ensure customer satisfaction with every purchase. This Cancellation and Refund Policy outlines the circumstances under which you can cancel your order and request a refund.

2. Cancellation Policy

2.1 Order Cancellation by Customer

• Before Shipment: You can cancel your order for a full refund before it has been shipped.
• After Shipment: Once your order has been shipped, it cannot be canceled. However, you may still return the product in accordance with our Return Policy outlined below.

2.2 Order Cancellation by Sugar and Heart

We reserve the right to cancel orders for any reason, including but not limited to:

• Unavailability of items
• Errors in product or pricing information
• Suspected fraudulent activity
• Incomplete or inaccurate billing or shipping information

If we cancel your order, you will receive a full refund.

3. Return and Refund Policy

3.1 Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Returned within 7 days of delivery.

3.2 Return Process

• Initiate Return: To start a return, please contact us at care@sugarandheartclinic.com with your order number and reason for return.
• Shipping: Once your return is approved, we will provide instructions on how to send your item back to us. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Inspection and Refund: Upon receipt of your return, we will inspect the item. If your return is approved, we will initiate a refund to your original method of payment within 7 days.

4. Refunds

4.1 Refund Process

If your return is approved, we will process your refund within 7 days of receiving the returned item. The refund will be applied to your original method of payment.

4.2 Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Bank Account: It may take some time before your refund is officially posted.
• Contact Your Bank or Credit Card Company: There is often some processing time before a refund is posted.
• Contact Us: If you have done all of this and still have not received your refund, please contact us at care@sugarandheartclinic.com.